A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s most often part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that has to be escalated to a sysadmin. Thus, all comments given by either side will be kept in the same location in the event that someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to carry out a particular operation or to contact the hosting company’s help desk support staff. In case you would like to manage a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Also, it might take a significant length of time for the provider to reply to your ticket.