A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s most often part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that has to be escalated to a sysadmin. Thus, all comments given by either side will be kept in the same location in the event that someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to carry out a particular operation or to contact the hosting company’s help desk support staff. In case you would like to manage a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Also, it might take a significant length of time for the provider to reply to your ticket.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our Linux shared website hosting services is not separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to access it whenever you wish with only a couple of clicks, without the need to log out of your account. The ticketing system includes a quick-search box, which will help you trace virtually any ticket that you’ve submitted in the past, if required. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to handle a particular problem even before you open a ticket. The ticket response time is maximum one hour, which implies that you can get prompt assistance whenever you need it and if our help desk team recommends that you should do something in your hosting account, you can do it straight away without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting, so you won’t need one more support platform to contact our customer support staff – you can do it on the spot as soon as you experience a challenge. Sending a new ticket requires a couple of clicks and finding an older one is equally simple. Using our intelligent search filter, you can quickly find any ticket that you have sent in the past. You can submit a ticket at any time whatsoever as our customer care team representatives are at your disposal 24-7 and reply in less than one hour, even though it rarely takes that much to get a reply. With the Hepsia Control Panel, you will have everything in one location and you can forget about needing to sign in and out of two or more platforms to fix a simple problem.