A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is a very efficient method to get some info about the website hosting services or get some issue resolved since you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of errors any time you exchange information like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue in question. What's more, you can join a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you will need to pay in case you're calling to a different country.
Live Chat Support in Shared Website Hosting
We provide a live chat support service for all of the Linux shared website hosting services that we offer and we are able to help you with almost everything live. In case you don't have an account with our company yet, we are able to give you more information about the plans to help you to choose the most appropriate plan. In case you are an active client, we're able to help you with any general or billing matter as well as with plenty of common tech issues, for example an email address setup in a desktop email client. When you are unable to give us a call for some reason or you are in some country where we don't have a local phone number, the live chat will be the best way to contact us. Needless to say, some matters require longer time to investigate and test, therefore you will need to open a ticket to our technicians, however, we will save your time and help you with many problems on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every single day, even on weekends and holidays. It's the best way to learn more about our semi-dedicated hosting if you do not have an account yet or to have some issue resolved if you are a client and our customer care representatives will help you right away no matter what time of the day you join our chat. In case you wonder which plan is better for your sites, if you need advice whether you should obtain a particular upgrade and how to obtain it or when you've got problems setting up an e-mail account on your computer system, you're able to get in touch with us and we will supply you with the required information as soon as possible. Our live chat is accessible even after our phone lines go off for the day, which means that when you have an account with us, you can be sure that you will always get instant help with any question or issue that shows up.