Should you ever face a problem with your site and be unable to take care of it on your own, ask the respective hosting company’s customer support team to assist you to bring the site back online. A speedy resolution would be the best-case scenario, but lots of hosting companies reply within 24 hours and even more, all the more so if you are doing business with a reseller. Even if your problem can be quickly fixed, your website may not work correctly or it may not be reachable at all for a long period of time, so you may lose potential customers because it is quite unlikely that anybody will be inclined to revisit a site that is inoperational. In this light, you have to make sure not only that you can reach your web hosting company, but also that they can reply and assist you in a timely manner. If a web application update does not go smoothly or if you erase something accidentally, for instance, the website should be fixed speedily in order to prevent lengthened downtime.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting services
come bundled with a one-hour reply guarantee, which implies that no matter what enquiry or predicament you might have, we will always be there to assist you. Actually, it rarely takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our customer service staff representatives will be at your disposal 24x7, even on holidays and weekends, so you will receive prompt help whenever you need it. We understand precisely how priceless time can be, so by the time we answer your email or trouble ticket, we’ll have enquired into the matter and, in case we haven’t found a solution, we’ll give you more information about what you need to do on your end – when the situation necessitates this. With our support service, you can be sure that there will be someone to help you out instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server
, you’ll receive a response within less than sixty minutes. You can get in touch with us at all times in regard to general, technical or billing matters and since we are on duty 24-7-365, you will always obtain support in a timely fashion. Based on the particular issue or question, we will give you more info, solve the complication if it has been caused by something that’s within our reach or advise you on what to do on your end if you need to modify a given setting for a web-based application that we don’t have access to. You can just forget about waiting for an entire day for each and every reply. Actually, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.