What does ?phone support? imply in the world of Internet hosting?
You will find lots of shared website hosting companies on the market today, still many of them are resellers that have minimal resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you will get via this particular way of communication varies depending on the service provider - a few of them offer experienced phone support, various others offer common and customer support only as some issues are more time-consuming and it's faster and easier to be resolved through a trouble ticket, especially when the situation needs to be escalated. However, it is good to know that you could always reach your web hosting supplier since there are countless small-scale problems which can be resolved without difficulty and in a timely manner with a phone call, not mentioning that you'll be able to get additional information regarding the services even before you become a client.
Phone Support in Shared Website Hosting
If you choose to buy one of our Linux shared website hosting services
, you can get hold of our support team via phone for 14 hours a day. We can assist you in choosing the ideal plan for your sites since we think that it is better to discuss this kind of matters with a live person. If you already have an account, we can help you with all sales/billing questions as well as general matters, even with some tech problems which don't require a long time or escalation to a system administrator because it is more convenient to open a ticket for time-consuming matters and have all the communication in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server
packages that we offer. Whether you'd like to find out more about the plans, you have some billing issue or some general problem, you can call us. Despite the fact that some more complex issues could need a ticket so as to give time to our tech support crew to analyze, we're able to assist you with countless technical questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we have an international number where you can reach us.