The client support that you'll receive from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Prompt and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real web hosting provider and not from some reseller. When you get a hosting account from a company that does not own its servers and it can't access them right away, it's very likely that you will wait for a day or two to receive an answer to any kind of question, which means that your websites may remain offline for a long time. In comparison, a provider which offers various means of communication and has a technical support staff available all the time will assist you to right away and help you reduce or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance right away, so our shared website hosting
services include 24/7 technical support as well as several means of contact. In case you don't have an account yet, you can give us a call or take advantage of our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service which you cannot use. If you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. In contrast to the vast majority of suppliers out there, we respond to all the tickets within an hour, so you will not need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting
that we provide come with 24/7 customer and tech support, so no matter what issue you have, you can get in touch with us and we will help you in a timely manner. Our guaranteed reply time for each e-mail or ticket that you open through your Hepsia website hosting Control Panel is just one hour; usually the reply time hardly ever is more than twenty minutes. In addition, we offer telephone support with multiple local numbers around the globe as well as a live chat, which means that you can get in touch with us and find more info about our services even if you don't have an account yet. We can help you with any question or a difficulty you have - payment methods, package features, email configuration, website hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you need to wait for a day or two to get a problem resolved like you have to do with a lot of other suppliers.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting
, you will not ever have to wait for more than one hour so as to get help for any type of situation that you could encounter with the server or the software that comes pre-installed with it. We warrant this short response time for all tickets which you open through your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local phone numbers in several countries worldwide as well as a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so no matter what your question or issue is, there will always be somebody to help you right away. In the event that you need assistance with third-party software, that you cannot deploy or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get quick support in general, let alone if you operate an entire server, that's why each and every dedicated server
that we provide includes 24/7 support with one-hour reply time warranty regardless of the problem. The service is free of cost for all of the difficulties with your server or the software that was installed from our admins through the setup, so you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you can send an email message, and the actual answer time for both rarely surpasses 30 minutes as we have admins available 24x7. In case you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could use our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to include to your server plan through the billing Control Panel.