Tech Support Channels
A One–Hour Response Time Guarantee
We provide a 1–hour response time warranty for any ticket or e–mail that you submit to our help desk support staff. We will speedily reply to all common enquiries and forward the issue to our system administrators in case any further assistance is needed. If you take advantage of our Optional Managed Services package, we will execute any of the included server management services at a time that has been agreed upon earlier.
A First–Class Customer Service
Should you need assistance while using the Hosting Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, do reach our customer support team at any time via the ticketing system. Moreover, in case you need help managing your server, you can order the Optional Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup space, etc.
A User–Friendly Help Section
Our Hosting Control Panel has been preinstalled for each Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on everything that you can do. The majority of help articles in addition video versions which show all the tasks that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.